Help and feedback帮助与反馈

Support

Find answers to common questions or contact the developer when something does not work as expected.

支持

查看常见问题;如果应用表现不符合预期,也可以联系开发者。

Contact support联系支持

Email filesorganizer@outlook.com with the app version, Android version, device model, what you expected, and what happened. Do not attach personal files.

请发送邮件至 filesorganizer@outlook.com,并提供应用版本、Android 版本、设备型号、预期结果和实际现象。请勿附带私人文件。

Why are some files missing?为什么有些文件没有显示?

Check Android file permissions, the selected file types, and your common scan directories. Some app-private or protected locations are not accessible to third-party apps.

请检查 Android 文件权限、已选择的文件类型和常用扫描目录。部分应用私有目录或受保护位置无法被第三方应用访问。

Why does the first scan take longer?为什么首次扫描更慢?

The first scan builds a local index and may generate media thumbnails. Later synchronization can reuse that index and usually completes faster.

首次扫描需要建立本地索引,并可能生成媒体缩略图;后续同步能够复用索引,通常会更快。

Does the app upload my files?应用会上传我的文件吗?

Core scanning, indexing, rule evaluation, and organization run locally. See the privacy policy for the exact behavior of the current release.

核心扫描、索引、规则计算和整理均在本地运行。当前版本的准确行为请查看隐私政策。

How do I remove local app data?如何删除应用本地数据?

Use in-app cache controls where available, or clear app storage from Android Settings. Back up important files before changing recycle-bin or file-operation data.

可以使用应用内的缓存清理功能,或在 Android 设置中清除应用存储。处理回收站或文件操作数据前,请先备份重要文件。